Returns & Exchanges
At ALP Nicotine Pouches, we strive for perfection in every order; however, if you are not satisfied with your purchase, we offer a 30-day return policy for unused and unopened products. Please ensure all items remain in their original packaging to qualify for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Pre-Paid Return Label and a Return Authorization (RA) number.
Pack Your Items
Securely place the unopened nicotine pouch tins in their original shipping box or a similar protective mailer to prevent damage during transit.
Ship the Package
Affix the provided return label to the outside of your package and drop it off at any authorized courier location within 7 days of receiving your label.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing